Yikodeen Safety stands behind the quality and durability of our products. We offer warranties that reflect our confidence in our manufacturing excellence and commitment to customer satisfaction.

Standard Warranty Coverage

All Yikodeen Safety footwear comes with a 6-month warranty against manufacturing defects, covering:

• Sole separation from upper construction
• Premature sole wear under normal use conditions
• Stitching or seam failure
• Defective safety toe caps
• Eyelet or lace-stay failure
• Defective materials

Extended Warranty for Premium Lines

Our Premium and Industrial Extreme lines feature an extended 12-month warranty, reflecting the enhanced durability of these product categories.

Industrial Deployment Program

For B2B customers with bulk deployments of 50+ pairs, we offer our Industrial Deployment Program which includes:

• Quarterly wear assessment
• Onsite product verification
• Expedited replacement process
• Fleet management reporting

What Is Not Covered

Our warranty does not cover damage resulting from:

• Normal wear and tear
• Improper use or abuse
• Exposure to caustic substances not specified in the product description
• Improper care or maintenance
• Modifications or repairs by unauthorized parties
• Damage from accidents or impacts exceeding product specifications

Warranty Claim Process

1. Documentation: Gather purchase information and photographs of the defect
2. Submission: Complete our warranty claim form online or contact customer service
3. Assessment: Our quality assurance team will evaluate your claim within 5 business days
4. Resolution: Approved claims will result in repair, replacement, or refund at our discretion
5. Follow-up: Customer satisfaction verification after claim resolution

Warranty Registration

While not required, we recommend registering your purchase at safety.yikodeen.com/warranty to streamline the claims process should you need assistance.

B2B Warranty Programs

For business customers, we offer customized warranty programs that can be integrated into your safety equipment management systems. Contact your account manager to develop a warranty solution that meets your organizational needs. For warranty claims or questions, please contact our warranty service team at yikodeen@yikodeen.com or call +234 817 132 9222.

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