Help & FAQ
When choosing safety footwear, consider your specific industry requirements, workplace hazards, and comfort needs. Our product pages include detailed specifications according to EN ISO 20345:2011 standards. For personalized assistance, contact our customer service team or visit our “Choosing the Right Safety Footwear” guide.
Yikodeen Safety footwear meets or exceeds international safety standards, including EN ISO 20345:2011 for safety footwear with 200 joule impact resistance. Our products are certified by SON (Standards Organization of Nigeria) and comply with relevant industry-specific standards. Each product page lists the specific certifications applicable to that model.
These ratings refer to different levels of protection:
- S1: Closed heel, antistatic properties, energy absorption in heel, oil-resistant soles
- S2: All S1 features plus water resistance
- S3: All S2 features plus penetration resistance and cleated outsole
Standard delivery within Lagos takes 2-3 business days. Delivery to other Nigerian states typically takes 3-7 business days. B2B bulk orders may have different timeframes based on volume and customization requirements. For current delivery estimates, check our “Delivery & Returns Timeline” page.
Yes, we offer competitive volume discounts for business customers. Please contact our B2B sales team at partnerships@yikodeen.com for a customized quote based on your requirements.
Yes, we offer customization services for bulk orders, including company logos, specific colorways, and special features. Minimum order quantities apply. Contact our B2B team to discuss your requirements.
Proper care extends the life of your safety footwear:
- Clean regularly with appropriate products
- Allow shoes to dry naturally when wet
- Use proper storage away from direct heat
- Rotate between pairs when possible
- Replace worn insoles to maintain comfort
Complete care instructions are included with each product and available in our “Product Care Guide.”
Even high-quality safety footwear should be replaced when showing signs of significant wear. Look for:
- Visible damage to toe caps or soles
- Cuts or cracks in the material
- Worn tread patterns
- Reduced comfort or support
- Typically, safety footwear should be replaced every 6-12 months in high-intensity environments.
Yikodeen Safety footwear comes with a 6-month warranty against manufacturing defects under normal use conditions. See our “Warranty” page for complete details and claim procedures.
Yes, size exchanges are available within 14 days of delivery, provided the footwear is unworn and in original packaging. Contact our customer service team to initiate an exchange.
Our customer service team is available to assist you:
- Email: yikodeen@yikodeen.com
- Phone: +234 817 132 9222
- Hours: Monday-Friday, 8am-5pm WAT
Yikodeen Company Limited (YCL) is a highly reputable and established Nigerian footwear manufacturing company. With over seven years of experience in the industry, we have built a strong track record of delivering high-quality footwear products.
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