Return Policy
Return Policy Overview
At Yikodeen Safety, we stand behind the quality of our products. We understand that occasionally issues may arise, and we're committed to making the return process as straightforward as possible. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a certain number of days.
Frequently Asked Questions (FAQs)
Send an email to yikodeen@yikodeen.com You can also chat with us on Whatsapp (+234 817 132 9222) or Livechat on our website.
No. Kindly contact us on help@yikodeen.com
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned by any means provided by Yikodeen.
The item(s) will be checked, and if they meet the conditions for a refund/replacement, then a refund or replacement will be initiated.
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
Please contact us again through any of our contact channels.
Yes, any free gift attached to any item must also be returned.
We will keep you updated by email and SMS about the status of your return.
Depending on the complaint, a refund would be made to your bank account through direct transfer if the item(s) meets our conditions for a refund
You will not be able to return after 7 days of receipt of delivery
You can request a return within 7 days for all eligible items if you received a wrong, damaged, defective, product standard/quality or incomplete item.
Returned items will be redelivered to you if we cannot validate your reason for returning it.
- Products that have been altered from their original form
- Products damaged due to misuse.
Wrong Items/Products delivered differently from what was displayed on the website: The return will be authorized after validation and once the item is returned, item cost will be refunded.
Incomplete Item/Product delivered is partial from what was displayed on the website. A return will be authorized after validation if the item cannot be completed. Once the item is returned, the item cost and shipping fee will be refunded.
Defective Items/Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation.
Damaged (in transit): If product has visible damage, return will be authorized after validation.
For questions about our return policy or to initiate a return, please contact our customer service team at yikodeen@yikodeen.com or call +234 817 132 9222.
Yikodeen Company Limited (YCL) is a highly reputable and established Nigerian footwear manufacturing company. With over seven years of experience in the industry, we have built a strong track record of delivering high-quality footwear products.
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